Welcome to The Collection 27 Privacy & SMS Opt-In Policies

Consent

How The Collection 27 Members Consent to Text Messaging

Intro

At Collection 27, we offer a private, prepaid food delivery experience for a curated group of members. As part of this white-glove service, we use text messaging to provide timely delivery updates, billing reminders, and personalized concierge communication.

This page outlines exactly how members give us permission to communicate via SMS.

How Collection 27 Members Consent to Text Messaging (Phone Enrollment)

Introduction

At Collection 27, all members are personally screened and approved for our private prepaid delivery service. Enrollment is completed by phone with a concierge team member who ensures that each member understands our service and agrees to receive important SMS messages.

Step 1: Member Applies or Is Invited

A prospective member is referred, invited, or applies to join. Once eligibility is confirmed, our concierge team schedules a phone call to discuss membership options and complete enrollment.

Step 2: Verbal SMS Consent During Phone Enrollment

During the enrollment call, the concierge says the following:

“As part of your Collection 27 membership, we’ll send you text messages for things like delivery times, membership updates, and billing reminders. These are not marketing texts — they’re part of your service. Do you agree to receive text messages from Collection 27 at this number?”

The member must respond affirmatively — e.g., “Yes,” or “I agree.”

This is recorded in our system as verbal consent given with the date, time, and staff member who enrolled them.

Step 3: Confirmation Text Sent Immediately

After the call, a confirmation SMS is sent to the enrolled number:

“Welcome to Collection 27! You’ll receive delivery updates, membership alerts, and concierge messages. Questions? Call 1-949-533-0760 Reply STOP to unsubscribe.”

This message documents the opt-in and gives the member a clear opt-out option.

Step 4: Member May Update Preferences at Any Time

Members can opt out of SMS by replying STOP, or update preferences by contacting our concierge team at any time.

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Your Privacy

The Collection 27 Privacy Policy

Effective Date: January 1, 2022

1. Information We Collect

When you engage with Collection 27, we may collect the following personal information:

- Full name
- Email address
- Phone number
- Delivery address
- Billing and payment details
- Membership preferences
- Communication preferences (e.g., SMS consent)

We collect this information directly from you when you complete our sign-up form, communicate with our team, or interact with our website.

2. How We Use Your Information

We use your information to:
- Provide and deliver our prepaid food service
- Communicate important updates (via SMS, email, or phone)
- Send delivery notifications and billing reminders
- Offer personalized concierge support
- Improve our services and member experience
- Fulfill legal, tax, and operational requirements

3. SMS Communication

By opting in, you consent to receive service-related SMS messages, such as:
- Delivery windows and driver updates
- Billing or membership reminders
- Personalized concierge notifications

You can opt out at any time by replying STOP to any text.

4. How We Protect Your Information

We take your privacy seriously. Your information is securely stored and accessed only by authorized staff. We do not sell or rent your personal data to third parties.

5. Sharing of Information

We only share your information with:
- Our internal staff and delivery partners (for fulfillment purposes)
- Payment processors (secure billing)
- Service providers under strict confidentiality obligations

We never sell your information or use it for third-party marketing.

6. Your Rights and Choices

You have the right to:
- Request access to or correction of your personal data
- Withdraw consent to communications at any time
- Request deletion of your data, subject to service completion and billing obligations

To exercise your rights, contact us at: [email protected]

7. Cookies and Web Tracking

Our website may use cookies for functionality, analytics, and site improvements. You can disable cookies through your browser settings.

8. Updates to This Policy

We may update this policy from time to time. If we make material changes, we will notify you via email or update this page with the new effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Collection 27 Member Concierge
Email: [email protected]
Phone: 1-949-533-0760

Join & Opt-In